ESB International - Quality
At ESB International, Quality is a guiding principle of our business.
We aim to deliver best practice solutions across the entire range of services we provide in strategic engineering, consultancy and power plant operation and maintenance.
We are fully committed to:
- Focusing on customer requirements and consistently striving to meet or exceed their needs and expectations;
- Maintaining a systematic approach to improving our quality management system and processes;
- Cultivating and sustaining a high level of professional competence, quality awareness and customer service culture amongst our staff;
- Working with suppliers, contractors and business partners that have a similar quality ethos;
- Complying with statutory and regulatory requirements relating to our contractual obligations in the jurisdictions in which we operate.
We recognise that customer satisfaction underpins our ongoing business success and that our quality management system provides a framework for continual improvement by its adherence to the requirements of the International Standard ISO 9001:2008.